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IT Helpdesk Specialist

Unis, LLC University Park, IL

University Park, IL

Today

$65k - $70k/yr Full time Application Support Computer Skills Hardware Support

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Job Description

The IT Helpdesk Specialist at Unis, LLC delivers timely L1/L2 technical support to keep office and warehouse IT systems running smoothly. This role supports troubleshooting, user and device access administration, and escalation coordination, reporting to the IT Helpdesk Service Manager while driving improvements through documentation and automation.

Onsite Location

University Park, IL (onsite)

Compensation

USD 65,000 - 70,000 per year

Responsibilities

Resolve L1/L2 issues involving hardware, software, accounts, and connectivity; own tickets, provide progress updates, and escalate according to SLA procedures.
Configure, deploy, and maintain computers, printers, scanners, RF handhelds, and warehouse devices while keeping asset records accurate.
Administer and troubleshoot core IT platforms including Microsoft 365, Active Directory, VPN, Wi-Fi, and related services, with emphasis on user access, account security, and preventive practices.
Create and maintain support documentation and runbooks; investigate recurring issues and deploy automation or scripting to streamline support operations and reduce downtime.
Act as a technical escalation point for Helpdesk team members, coordinating with specialist teams and external vendors to handle more complex problems.

Required Qualifications

Hands-on experience troubleshooting and resolving issues for desktops, laptops, operating systems, and business-critical applications.
Working knowledge of Microsoft 365, Active Directory, secure account management protocols, and foundational networking concepts including TCP/IP, VPN, DNS, and DHCP.
Experience using IT ticketing systems, asset tracking, and device deployment processes with accuracy and accountability.

Preferred Qualifications

Two to four years of experience in IT Helpdesk or desktop support, including L2 troubleshooting in escalated scenarios.
An associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience in professional IT environments.
Experience supporting distributed or warehouse-heavy environments, including RF handheld devices, scanners, and Zebra/label printers.
Basic scripting or automation experience to reduce manual work and improve efficiency.
Exposure to warehouse-specific technologies such as 3CX and HikCentral, or demonstrated ability to learn these systems quickly.

Relevant Technologies

Microsoft 365
Active Directory
VPN
Wi-Fi
TCP/IP
DNS
DHCP
IT ticketing systems
RF handhelds and RF handheld devices
Printers and scanners
Computers
Warehouse devices
Zebra/label printers
3CX
HikCentral

Skills and Competencies

Strong troubleshooting skills using a logical, structured approach to root cause analysis and practical resolution.
Customer-oriented communication with the ability to explain technical topics clearly to non-technical stakeholders.
Effective prioritization and time management to ensure dependable ticket ownership and follow-through.
Ability to collaborate across departments and with external teams, including peer coaching when needed.
Attention to detail, heightened security awareness, and a commitment to continuous improvement through observations and innovation.

Reporting and Scope

Reports directly to the IT Helpdesk Service Manager.
No personnel management responsibilities; the role influences operational outcomes through technical expertise and proactive problem-solving.
Provides timely L1/L2 support while maintaining and improving the operational integrity of IT equipment, user access, and network connectivity.

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Technical Support Associate

HUB International West Hartford, CT

West Hartford, CT

Today

$20 - $23/hr Full time Customer Service Customer Support Technical Support

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Job Description

Join HUB International’s Commercial Lines Client Services team in West Hartford, CT (hybrid) as a Technical Support Associate. This role supports pre-renewal and client service workflows that keep accounts running smoothly, while giving you structured training, licensing support, and ongoing development opportunities. You’ll also work in a collaborative, high-performing culture with meaningful engagement and community impact through HUB Gives.

Compensation: $20 to $23 per hour.

What You’ll Do

Partner with Account Managers and Client Executives/Producers on pre-renewal processes, capturing pre-renewal information and assembling complete renewal submissions.
Complete pre-work for Critical Path and participate in strategy meetings to build a high-level view of client accounts while developing skills for successful account management.
Collaborate with the Account Management Team on service strategies, aligning clients’ business needs with insurance objectives and maintaining high service standards.
Maintain agency management systems following HUB service workflow procedures, including policy checking for accuracy across renewal, endorsement, audit, and cancellation transactions.
Create account summaries and templates for new and renewal business using excerpts of quoted coverages, exclusions, and endorsement terms offered by carriers.
Obtain loss run data from carriers and help develop and maintain loss analysis worksheets.
Support client service tasks such as updating ACORD applications and exposure schedules, preparing MA RMV forms for vehicle registration transactions, issuing evidence of property and certificates of liability from master templates, and monitoring account emails.
Maintain internal resources and stay current on industry news, trends, and trade publications to identify growth opportunities and support top-tier HUB agency services.
Perform other responsibilities as assigned by your Manager/Team Leader.

What You Bring

Related insurance support experience in commercial lines account management.
Producer’s license or ability to obtain a license within six months of hire.
Proficiency with Microsoft Office and automated agency management systems.
Excellent customer service and communication skills.
Ability to prioritize workload, work with focused attention to detail, and execute tasks with a sense of urgency.
Strong problem-solving skills and ability to communicate outcomes to stakeholders.
Excellent organizational, interpersonal, and communication skills, with comfort working in a team environment.

Technologies You’ll Use

Microsoft Office
ACORD applications
Agency management systems

Benefits

Health, dental, vision, life, and disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses, equity, and commissions for some positions
Structured training, licensing support, and ongoing development opportunities
Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
Generous paid time off, paid parental leave, and a wellbeing program designed to support real work/life balance

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Business Technology Support Associate IT Analyst

VERSANT POWER Bangor, ME

Bangor, ME

Today

$59k - $89k/yr Full time Application Support Billing Support EDI

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Job Description

Versant Power is looking for a Business Technology Support Associate IT Analyst to deliver first-tier technical support and coordinated incident handling for its Customer Information System (CIS) and interfacing applications. This onsite role in Bangor, ME focuses on daily production support, triage and escalation of CIS production issues, data corrections, and support for testing of changes and upgrades, while maintaining documentation and audit controls.

Role and daily focus

The Business Technology Support Associate IT Analyst provides general management of issues and incidents tied to day-to-day operations of the company’s Customer Information System (CIS), along with connected systems including GIS (Geospatial Information System), MDM/MV90 (Meter Data Management), and KUBRA. The role serves as a technical liaison between business operations and IT, offering first-tier support for the CCC (Customer Care Center), billing and payments, and line operations, while helping ensure business-impacting applications are restored and communicated appropriately.

Responsibilities

Support daily production operations for Cayenta Utilities CIS and other systems interacting with CIS, including online services, GIS, OPower, PowerSmart, PowerOn, AMI, and additional IT-supported systems.
Provide first-tier technical support for the CCC and billing-related systems; troubleshoot CIS-related issues as they arise.
Communicate business system interruptions and restoration status for related applications, and contribute to departmental success by sharing knowledge of business process changes and/or new programs.
Escalate to second-level tier support when issues are not identified as training-related.
Maintain a thorough understanding of MPUC Chapter 815 rules and how they are operationalized within CIS systems, including compliance tracking via a spreadsheet for business functions that involve CIS (reporting, mailing inserts, and compliance activities).
Perform functions for annual CIS-driven mailings, including items such as Private Line Letters, Life Light letters, and Payment arrangement offering letters.
Facilitate weekly discussion with business stakeholders to prioritize CIS production issues and manage business owner expectations around work prioritization.
Perform data correction and configuration in support of CIS systems and systems that interact with CIS.
Support CIS end-users with creation, acceptance, and messaging tied to production incidents within the CIS system.
Support testing of system changes and upgrades, and document test plans and results.
Document system issues, resolutions, and changes for audit purposes.
Coordinate with IT on system change implementation and help analyze business impacts when bill errors are identified.
Coordinate with business owners, IT, and the CCC to triage bill error impacts, support processes and controls to identify and document potential bill errors, and establish corrective measures.
Provide ongoing updates to business stakeholders on the status of bill error corrections and fixes.
Manage user access and password resets for supporting applications involving CCC functions, including KUBRA and Payment Technologies.
Validate daily Bill Print outputs from CIS to KUBRA for completeness and accuracy as an audit control.
Maintain billing messages within CIS and KUBRA for paper and electronic messaging.
Establish Campaigns within KUBRA for mail inserts and coordinate with Communications on timing and customer counts.
Create and maintain customer correspondence used by the Document Template Manager (DTM) within KUBRA.
Coordinate internal and external Data Requests (including recipients such as Efficiency Maine and MPUC), gathering data and transferring it electronically when required.
Maintain and create Item Types within CIS as required (including EDI-related marketer creation and new business processes such as NEB), requiring understanding of payment matching functionality.
Create and monitor tickets to facilitate CIS issues using systems such as EasyVisaService Now and Trello, and external systems including Caystone (used for CU testing) and the Cayenta HUB for internal tracking.
Manage KUBRA Support cases, including ticket creation and tracking and biweekly meetings.
Facilitate updates for the CSC Helpscreen (including bill and read schedules, reporting templates, and training materials).
Coordinate with the webmaster tech group on electronic billing issues for online services.
Perform other duties as assigned, including designated responsibilities associated with system restoration.
Support CCC operations during outage situations.

Requirements

Bachelor’s Degree preferred; experience may be substituted for education.
Excellent oral and written communication skills.
Ability to resolve problems independently and cooperatively with business peers.
Ability to analyze data and troubleshoot problems.
High level of customer sensitivity and ability to manage multiple priorities concurrently.
Experience with MS Office applications, specifically Word and Excel.
Experience with customer service-related MPUC regulations and software applications preferred.
Demonstrated ability to appropriately escalate questions to the correct Versant Power individuals supporting the CIS project.

Technologies

Cayenta Utilities CIS
GIS (Geospatial Information System)
MDM/MV90 (Meter Data Management)
KUBRA
Caystone
Cayenta HUB
EasyVisaService Now
Trello
Document Template Manager (DTM) of KUBRA
MS Office (Word, Excel)
OPower, PowerSmart, PowerOn, AMI
EDI
Online services
Efficiency Maine (mentioned as an external data request recipient)

Compensation and employment details

Salary: USD 59,120 - 88,680 per year (rate commensurate with experience and qualifications). Posted: 11/13/2026.

Application information

Non-Bargaining Unit, Regular and Term employees with at least six (6) months of satisfactory job performance and attendance records in their current job may apply for posted positions.
This job description is subject to change at any time.
Versant Power is a drug-free, tobacco-free, and fragrance-free workplace and an equal opportunity employer.

Physical and mental job requirements

Position is substantially sedentary.
Excellent organizational and interpersonal skills.
Excellent oral and written communications skills.
Requires visual and mental concentration.
May be somewhat stressful and high paced.

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Control Systems Engineer – Rapid Response Team, OMHS Field Technical Support

Amazon.com Services LLC McAllen, TX

McAllen, TX

Today

$90k - $113k/yr Full time Electrical Engineering Allen Bradley Plc Automation

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Job Description

Provide mechatronics and controls support for Amazon warehouse automation equipment as part of a 24/7 rapid response team in McAllen, TX (onsite).

Responsibilities

Diagnose and resolve electrical and controls faults across material handling equipment (MHE) including conveyors, sortation, and vertical lifts
Complete electrical changes and replace controls devices such as MDR cards, sensors, scanners, drives, and IO modules
Configure and parameterize devices, including device configuration, drive parameters, and network addressing
Work with PLC logic by reading and interpreting programs and making minor to mid-complexity logic changes, including I/O and configuration files
Configure, develop, and troubleshoot HMIs, including operator support with HMI access and operation
Interpret system metrics and logs to diagnose performance issues and identify root cause
Support SCADA / visualization monitoring at a working level
Lead and document RCAs on controls-related events through to resolution
Provide remote and on-site support during commissioning, go-lives, and escalations
Participate in a 24/7 on-call rotation and meet First Engagement SLA (15 minutes)
Run and verify IO checks and use hands-on PLC/HMI troubleshooting to isolate electrical, controls, and mechanical faults

Requirements

Bachelor’s degree in computer science, electrical engineering, automation engineering, or equivalent
5+ years of Ladder Logic and structured programming experience with Siemens, Allen-Bradley, or Codesys PLCs
Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience with HMI systems and industrial networks, plus familiarity with VFDs and servo controllers
Experience reading blueprints and electrical schematics
Experience with device configuration, parameterization, and IO checks
Experience documenting issues and leading RCAs to resolution
Ability to travel about 50% domestically (travel may increase during onboarding, training, site ramp-ups, and go-lives)
Experience leading technical projects and equipment go-lives/commissioning in an Amazon fulfillment center or material handling environment

Technologies

Ladder Logic
Structured programming
Siemens PLCs
Allen-Bradley PLCs
Codesys PLCs
HMI systems
Industrial Networks
VFDs
Servo Controllers
PLC logic
HMIs
SCADA

Benefits

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and option for Supplemental life plans)
EAP
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave

Preferred Qualifications

Experience in industrial networking and communications
Experience with machine vision programming (Cognex, Keyence, etc.)
Experience integrating control subsystems and upper level control systems (WMS/WCS)
Experience working with material handling equipment (MHE), or experience in Amazon RME (Reliability Maintenance Engineering) or fulfillment operations

Los Angeles County Applicants

Work safely and cooperatively with other employees, supervisors, and staff
Adhere to standards of excellence despite stressful conditions
Communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
Follow all federal, state, and local laws and Company policies
Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position
Abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation
Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered

Inclusive Culture

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, visit https://amazon.jobs/content/en/how-we-hire/accommodations

Base salary range: USA, TX, McAllen: $90,000.00 - $112,500.00 USD annually

USA, CA, San Diego: $90,000.00 - $112,500.00 USD annually
USA, FL, Port St. Lucie: $90,000.00 - $112,500.00 USD annually
USA, MI, Grand Rapids: $90,000.00 - $112,500.00 USD annually
USA, NM, Albuquerque: $90,000.00 - $112,500.00 USD annually
USA, TX, Dallas: $90,000.00 - $112,500.00 USD annually
USA, TX, Richardson: $90,000.00 - $112,500.00 USD annually

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Sr Mechatronics Tech (SMRT) - Rapid Response Team, OMHS Field Technical Support

Amazon.com Services LLC McAllen, TX

McAllen, TX

Today

$39 - $45/hr Full time Electrical Engineering Mechatronics Technician Onsite

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Job Description

Amazon’s Rapid Response Team is hiring a Sr Mechatronics Tech (SMRT) for onsite field technical support in McAllen, TX.

Responsibilities

Replace and repair mechanical components on warehouse automation and MHE, including belts, rollers, bearings, chains, sprockets, gearmotors, forks, and carriers
Perform electrical maintenance and repairs, including replacing and rewiring electrical components
Change out VFDs (variable frequency drives), motors, power supplies, sensors, and photo eyes
Troubleshoot mechanical and electrical faults in the field by isolating root cause across power, drives, and mechanical subsystems
Rewire and correct wiring issues using electrical drawings, ensuring proper terminations and labeling
Install and maintain conveyor systems, including belt installation, lacing, tracking, and tensioning
Carry out mechanical alignment tasks such as squaring, leveling, and hardware torque / match-marking
Support preventive maintenance execution per OEM Operations & Maintenance Manuals
Provide on-site assistance during commissioning, go-lives, and break-fix events
Document work completed, including parts replaced, and follow runbooks for recovery procedures

Requirements

5+ years of repair of material handling equipment, or 5+ years of troubleshooting and diagnostics of material handling or production equipment
Experience interpreting mechanical and electrical drawings
Ability to work a flexible schedule, including weekends, nights, and holidays
5+ years demonstrating safety standards experience
5+ years of repairing material handling equipment (MHE), automated conveyor systems, and related mechanical/controls equipment
5+ years of electrical or mechanical experience
Bachelor’s degree in Electrical, Mechanical, Mechatronics, or a relevant field, or 7+ years demonstrable electrical and/or mechanical experience working on the electrical and/or mechanical side of MHE with Amazon projects
Ability to safely use hand tools, power tools, and diagnostic instruments (for example, multimeter)
Ability to travel ~50% domestically; travel may increase based on demand, including onboarding, training, site ramp-ups, and go-lives

Technologies

VFD (variable frequency drives)
Multimeter

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
EAP
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted stock units (RSUs)

Preferred Qualifications

Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Can lift and rack equipment up to 40 pounds
Can bend or twist into unusual positions while working
Can stand and walk during shifts lasting up to 12 hours

A Day in the Life

Check where support is most needed, including sites with preventive maintenance due, go-lives requiring hands-on floor support, or SEV events needing on-site expertise
Pack and travel to the site to execute maintenance, repair, and recovery work
Work across electrical and mechanical tasks throughout the day, such as rewiring panels, swapping VFDs or motors, and replacing belts, rollers, or gearmotors
Troubleshoot, repair, verify performance, and leave the site in improved condition

Compensation: USD 39 - 45 per hour • Experience: 5+ years • Location: McAllen, TX (onsite)

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Technical Support Specialist

FedPoint Portsmouth, NH

Portsmouth, NH

Today

Full time Azure Ad / Entra Id End User Support Hardware Support

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Job Description

FedPoint is hiring a Technical Support Specialist on the IT Infrastructure team to support employees organization-wide.

Responsibilities

Resolve technical incidents, service requests, and escalations while meeting established service-level expectations.
Manage user accounts, security groups, permissions, and access across Active Directory, Microsoft Entra ID, Microsoft 365, and other enterprise applications.
Support onboarding, transfers, role changes, contractor provisioning, and terminations.
Coordinate hardware assignment, deployment, recovery, inventory management, warranty tracking, and disposal.
Create and improve knowledge articles, procedures, work instructions, and support documentation.
Assist with reporting for ticket volume, asset utilization, compliance, and service desk performance.
Partner with the Infrastructure team on technology projects, equipment maintenance, job scheduling, and security administration.

Requirements

High school diploma or equivalent.
Associate degree in a technology-related field, or an industry certification such as CompTIA A+, Network+, or Security+, or relevant IT help desk experience.
Experience troubleshooting Windows, Microsoft Office, Microsoft 365, hardware, software, and audiovisual equipment.
Strong skills in customer service, communication, problem-solving, and prioritization.
Ability to remain calm under pressure and work independently while contributing to a collaborative team.

Technologies

Active Directory
Microsoft Entra ID
Microsoft 365
Microsoft Office
VPNs
Wireless connectivity
Printers
IP phones
Virtual desktops
Antivirus tools
Laptop encryption
SharePoint Online
Audiovisual equipment
Windows
CompTIA A+
CompTIA Network+
CompTIA Security+

Benefits

401k plan: 100% match of employee contribution, up to a maximum of 6% of salary; vests immediately.
Bonus opportunity: qualifying employees can earn an annual bonus based on company metrics and personal performance.
Paid time off: 3 weeks vacation, 7 sick days, 3 personal days, and 12 paid holidays.
Competitive benefits: health, dental, vision, disability, life, legal, plus FSA and HSA options.
6 weeks fully-paid parental leave.
Tuition reimbursement program to support career goals.
Corporate giving and matching gifts program.
Volunteer program: paid time off to volunteer and company-organized opportunities.
Personal, professional, and career development programs.
Comprehensive wellness program covering resources and activities across career, financial, mental, emotional, physical, social, and community well-being.

Hybrid Position Requirements

Hybrid role requiring at least three days per week in the office.
Occasional work outside normal business hours may be necessary based on operational needs.

Location: Portsmouth, NH (hybrid)

Education: Associate degree in a technology-related field

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Cash Management Technical Support Analyst

Mizuho Americas New York, NY

New York, NY

Today

$85k - $95k/yr Full time Computer Skills Customer Service Customer Support

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Job Description

The Cash Management Technical Support Analyst role supports customers using GTBA Cash Products, with a focus on onboarding and ongoing maintenance of customer relationships through online channels. The position includes training, troubleshooting, inquiry handling, and participation in related reporting and projects.

Key Responsibilities

Build and maintain strong relationships with internal stakeholders.
Develop practical product knowledge across payments, collections, and information reporting, along with an understanding of the channels used in this role.
Deliver initial customer training for online channel use.
Provide ongoing customer support and troubleshoot issues related to online channels.
Respond promptly to customer inquiries and manage incoming questions using a maintained inquiry log.
Communicate customer issues proactively to relevant stakeholders.
Create and handle customer documentation connected to ongoing servicing activities.
Support product development initiatives, including user testing, as assigned.
Distribute certain monthly reports to customers.
Understand team processes and suggest improvements when applicable.
Perform other assigned duties and project work as required from time to time.

Required Qualifications

Strong verbal and written communication skills.
Business level proficiency in English, if not native.
1+ years of experience with cash management preferred; B2B sales experience will also be considered.
Ability to manage multi-step processes with strong prioritization in a complex, fast-paced environment.
Demonstrated basic problem-solving ability and willingness to take on responsibility.
Interest in learning internal systems, including processes related to company and user registration.
Hands-on, positive, can-do approach to complex internal processes.
Ability to work effectively with staff across all levels and across teams and departments.
Strong experience with Microsoft Office, including PowerPoint and Word, and proficiency in Excel.

Preferred Skills

Japanese language skills preferred; not required if the candidate can show experience succeeding in a multi-cultural environment.
Bachelor’s degree preferred or relevant work experience.